At Auckland Art Gallery Toi o Tāmaki, we want to ensure you have a comfortable and enjoyable experience. In return, we ask you to respect our facilities and contribute to an enjoyable experience for all our visitors. To achieve this, we require all visitors to the Gallery to meet the following conditions of entry.
Please note, conditions are subject to change without notice.
Tātaki Auckland Unlimited is a Council Controlled Organisation of Auckland Council, and owns or operates the following websites:
By accessing or using these websites and any online services, you are deemed to have accepted Tātaki Auckland Unlimited's terms and conditions of use. These include the terms and conditions, together with any applicable terms or conditions on other parts of these websites relating to any information content or online services.
Tātaki Auckland Unlimited may make changes to these websites, online services, or to its terms and conditions of use at any time without notice.
You agree that your use of these websites and any information and online services will comply with Tātaki Auckland Unlimited's terms and conditions and with all applicable laws.
You can find our terms and conditions here.
Access to art for all and manaakitanga – caring for others – are things we value highly.
Whether visiting us on site or engaging with us online/digitally, we welcome all whānau, regardless of sexual orientation, gender identity, gender expression, sex characteristics, disability, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age or religion.
Violence, bullying or hate speech towards visitors, artists, presenters, performers, staff or any person engaging with us will not be tolerated.
Harassment includes, but is not limited to, offensive verbal comments or attitudes related to sexual orientation, gender identity, gender expression, sex characteristics, disability, physical appearance, body size, race, religion; deliberate intimidation, stalking, following, harassing photography or recording; sustained disruption of an exhibition, event, class or workshop; inappropriate physical contact; and unwelcome sexual attention.
We want you to feel as safe as possible whenever and wherever you spend time with us, and are proud to be part of the Safe Space Alliance. If something feels wrong to you, or if someone makes you feel unsafe, we want to know right away. You can contact any of our team via email.
Any ticket issued is subject to the following conditions and may be revoked in the case of a breach of any of the specified conditions. Tātaki Auckland Unlimited Limited as trustee of Tātaki Auckland Unlimited Trust operating as Auckland Art Gallery Toi o Tāmaki (“Auckland Art Gallery Toi o Tāmaki”) may change or amend these Terms & Conditions at any time.
Your ticket
You can download or print your ticket(s) immediately upon confirmation of your booking. A confirmation email which contains your ticket is sent to the email address you provided during the booking process.
Please look after your ticket(s) as you would cash. It must be presented to gain entry.
The code on the ticket uniquely identifies it and can be redeemed only once. Multiple copies of the ticket will not allow multiple entries. If multiple copies are presented, we may refuse entry to all ticket holders presenting tickets with this code.
When presenting concession tickets or entering exhibitions, events, or programmes with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused entry.
Tickets may not be on-sold, offered as a prize or used for promotional purposes without the written permission of Auckland Art Gallery Toi o Tāmaki. Do not purchase this ticket from any source other than the Auckland Art Gallery Toi o Tāmaki website here. Tickets purchased from any other source may be unauthorised copies and you may be refused entry.
All ticket prices are shown in NZ Dollars and include GST where applicable.
Postponements, cancellations & refunds
Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of Aotearoa New Zealand.
In the event of a cancellation, the purchase will be refunded directly to the card used for the original purchase.
In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponement by contacting Auckland Art Gallery Toi o Tāmaki prior to the replacement date here.
Changes in programme
Auckland Art Gallery Toi o Tāmaki reserves the right to withdraw, replace, add or substitute artists, artworks, speakers or performers without notice.