Deliveries
Auckland Art Gallery Toi o Tāmaki online shop team operates Monday to Friday during business hours of 9am to 5pm. Once your online order has been processed and sent, we will issue you with a tracking number (within New Zealand and with an international courier) so you can monitor your parcel’s journey.
This service is subject to processing time and product availability. We will advise you by email if there is an expected delay.
For orders shipped within Auckland and the North Island, please allow 2–3 business days for delivery. For orders delivering to rural addresses and the south island, please allow an extra business day for delivery. Orders placed around public holidays may take longer to be delivered.
All orders are sent with NZ Post or Urgent couriers. Goods are insured up to the value of $2,000.
For orders shipping outside of New Zealand, please refer to our International Shipping Information.
International shipping
To determine shipping please begin the checkout process. After entering your address, you can review your order with shipping charges added.
Goods delivered internationally may be subject to the relevant duties and taxes applied by the country the goods are delivered to. You are responsible for all customs duties, tariffs and taxes that apply to your purchase.
Delivery should usually take 5 to 10 business days* for standard international air and 2–6 business days* with an international courier to reach your country, provided there are no unforeseen circumstances. Orders placed around public holidays may take longer to be delivered.
*Because New Zealand Post does not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the target delivery times. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer.
Returns
Auckland Art Gallery Toi o Tāmaki is dedicated to providing quality products to its customers. If you would like to return an item, contact us immediately on +64 9 980 5333 or via email at shop@aucklandartgallery.com.
If your item has been damaged in transit, please let us know immediately
If the item is faulty, we will gladly replace it, or refund you the purchase price in accordance with our obligations under the Consumer Guarantees Act 1993 . If you return an item as faulty, and we examine it and find that it is not faulty, we may charge you the delivery fee to return the item to you.
Change of mind returns and exchanges are subject to our discretion. If approved, change of mind returns and exchanges must be processed within 28 days of the original purchase transaction. In order to complete a change of mind return or exchange process, you must provide proof of purchase.
If you are returning an item (other than a faulty item) to us, the item returned must be in its original product packaging and in saleable condition. Please package the physical item as securely as possible. We are not liable for lost returns parcels or any damage incurred to a returns parcel in transit. We recommend using a track and trace courier service.
The cost of delivery for change of mind returns or exchanges is not refundable. A further delivery fee will be charged for sending out all exchanges.
All sale and discounted items are final sale. We cannot provide refunds, returns or exchanges on these items, unless the item is faulty. If a sale or discounted item is faulty, we will replace the item, or refund you the purchase price if the product is out of stock and no longer available.
All refunds will be made using the payment method [and to the credit card] that was used to make the original purchase.
If the Consumer Guarantees Act 1993 applies to your purchase, nothing in this returns policy limits your rights under that Act.